Just before Christmas 2018 a severe hail storm rolled into the picturesque Clarence Valley in Grafton, NSW. Hail the size of golf balls smashed down leaving a path of destruction in its wake. Roofs were dented beyond repair, windows blown out and boats destroyed.
After the storm Local Property Owner, Cathy Denehy had inspectors out to assess her commercial property’s roof but because of highly reflective paint they couldn’t see the damage. Months went by and tenants kept reporting leaks. “Finally, an inspector figured out the problem – the highly reflective paint was hiding damage that had badly compromised the roof and gutter systems,” Cathy recalled.
She called her insurance company who, after the assessment, recommended Sensus Building Group, who have operations across NSW and Queensland. Since day one Cathy was impressed by their extensive industry knowledge, high quality craftmanship and commitment to the customer.
“We highly value our customers and strive to develop strong relationships with them,” says Sensus Managing Director, Zane Taylor. “We work together from day one to minimise scope uncertainty and ensure a smooth construction process.”
The team set to work to remove and then re-install the new 800-square-metre metal colourbond roof and box gutter systems at the Grafton site. All safety measures were adhered to including edge protection to prevent falling from heights.
“We were proud to replace the roof with no disruptions to the building’s tenants and took special care to maintain the safety of all pedestrians below,” said Zane. “By working closely with the local power company and adhering to the building code, the roof was safely replaced in a timely manner.”
In fact, Cathy was so impressed with the team’s workmanship that when she acquired another commercial property that needed a hail damaged roof replaced, she was happy to recommend Sensus.
“I spoke to my insurance company and asked if Sensus could be considered for the job,” Cathy said. “I was delighted when they started because I knew they’d provide the same excellent quality.”
Sensus successfully delivered the second job safely, on time and on budget. For Zane and the entire team exceeding customer’s expectations is what it’s all about.
“I’ve been very impressed with the quality of Sensus craftmanship and have already recommended their services to others,” says Cathy.
Sensus Building Group Insurance Division
Find out more about how Sensus works in partnership with our insurance clients to provide a high-quality product every time.